OnStar Vehicle Diagnostics/Telematics Systems Engineer

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Location: Warren, MI

Discipline: Engineering

Posting Date: 10/30/2025

Position:  OnStar Vehicle Diagnostic Telematics Systems Engineer – Customer Experience

Location:  GM Hybrid onsite Tuesday, Wednesday, and Thursday.  Hybrid Monday and Friday

Hours: 

Monday through Friday with an opportunity for some overtime on weekends

• 1^st shift: 8am to 5:00 pm

Travel:  none.

Number of openings: 1

Hiring Process:  45 minutes to an hour MS Teams.

Timing to hire:  Hiring week of November 17th,

Pre-employment:  Valid MI Driver’s License and Good driving record are required.

Purpose:

The GM OnStar Customer Experience Team is looking for a degreed engineer who has technical skills, and that might have had prior experience with telematics modules in the vehicle.  The successful candidate is motivated, works well in a group but can work independently, shows initiative, and has a curiosity of how things work along with a positive attitude.

Manage daily operations of OnStar Vehicle Diagnostics with a focus on enhancing customer experience.

• Develop and monitor Key Performance Indicators (KPIs) for Vehicle Diagnostics using vehicle diagnostics data and data science tools.
• Provide technical and innovative solutions to application/system related problems that spans multiple platforms and technologies – focus on mobile apps and diagnostics alerts.
• Partner with GM engineers and designers to understand system design, failure modes, and customer-facing issues.
• Simplify complex technical findings into clear problem descriptions and actionable solutions.
• Apply big data analytics (Hive, Hadoop, Databricks, Power BI, ETL methods, etc.) to generate insights from high-velocity, real-time vehicle data.
• Collaborate with subject matter experts on vehicle health, diagnostics, and driving behavior analysis.
• Work closely with engineering teams to ensure data collection accuracy, integrity, and issue resolution.
• Support both Agile and Waterfall methodologies in design, requirements gathering, testing, deployment, and continuous improvement.
• Serve as Level 3 support for customer issues, driving root cause resolution through data-driven insights.
• Partner with finance teams to forecast airtime/data costs and support cost-efficiency strategies.

Operational & Analytical Focus

• Manage operations for real-time, high-volume data environments, handling millions of vehicle transactions daily.
• Perform transactional data analysis to detect patterns, diagnose issues, and recommend improvements.
• Contribute to feature design, architecture reviews, and deployment of analytics-driven solutions.
• Research cutting-edge telematics and data technologies to enhance performance and reliability.
• Preferred system experience includes Databricks, SQL, and Python — prior exposure is helpful, but skills can be developed on the job
• One team member manages the fleet and conducts vehicle testing approximately once per month

Day in the Life: 

• Coding experience, familiarity with the systems and how they work
• Connective services within the vehicle experience
• Involved in VTM (Vehicle Test Management) operations
• Analyzing vehicle data, including diagnostic information, to identify issues and communicate findings to customers.
• Strong Data Analysis and Analytics experience required
• Responsible for handling customer cases and troubleshooting within internal systems.

The team is about 11 people and growing. Collaborating with team members on diagnostic-related tasks. 

Qualifications:

• Education:
  • Bachelors degree in computer science or computer engineering.
• Experience:
  • Minimum 1-3 years in automotive vehicle diagnostics
• SQL
• Previous telematics/connective experience – wireless aspect.

Soft Skills:

• Process oriented and detail-driven, able to follow established procedures consistently
• High degree of emotional intelligence.
• Effective communication; written and verbal. Good records keeping.

RCO Engineering offers an excellent benefit package including medical, dental, vision and life insurance benefits. We also offer short-term disability and FMLA benefits, a 401(k) match, tuition reimbursement, as well as Bereavement Pay and Jury Duty Pay.

Company Overview

Located in Metro Detroit, RCO Engineering is a leading supplier to the automotive, aerospace and defense industries. As a full-service product development partner, RCO offers customers a wide range of services, including production plastic and metal parts, prototype and production seat molds, prototype and production injection molds, as well as complete product design and engineering services. Our fully equipped metal fabricating and stamping facility is capable of producing parts, assemblies and subassemblies for most any system. Additionally, RCO is the industry's largest and most trusted seating and soft trim development company, having worked with almost every automotive OEM and numerous aerospace firms.