Information Technology Technician

Location:
Roseville, MI

Discipline:
Information Technology

Posting Date:
06/04/2025

IT Technician

Onsite - no hybrid

The IT Technician is part of a team responsible for supporting approximately 600 plus Windows users, PC’s, and printers. The IT Technician is within the support organization, providing day-to-day user support, after hours on call rotations, computer hardware and software support, network support, etc.

Duties:

Serve as first contact for all end user hardware/software issues, etc.
Offering technical support on-site or via phone, remote assistance software or email.
Answer support requests through online help desk ticketing software.
Create and deploy PC images to support various computer hardware and departments.
Install new PCs and other peripherals.
Troubleshoot end user connectivity issues.
Troubleshoot hardware/software issues on end user computers.
Maintain software and hardware inventory lists.
Work with third party vendors on equipment warranty repairs and returns.
Assist with server software and hardware issues.

Requirements:

Associate’s degree in information technology, Computer Science or equivalent practical work experience.
3+ Years of experience in Windows operating systems (7,10,11).
2+ Years of experience in PC hardware support.
Familiarity with TCP/IP networking.
Ability to communicate technical issues with non-technical individuals.
Good troubleshooting skills.
Demonstrated customer interaction skills and teamwork competencies.
Good verbal and written communication skills.